Strategic Solutions Architect with extensive expertise in Privileged Access Management (PAM) and Identity & Access Management (IAM). Recognized security professional who excels at designing robust enterprise-scale security frameworks while translating complex customer challenges into actionable solutions. Adept at driving technical roadmaps, enhancing product functionality, and optimizing security operations with measurable business impact. Leveraging hands-on experience in customer engagement and technical leadership to transition into Product Management, focused on developing innovative, user-centric PAM solutions that balance security, compliance, and exceptional user experience.
STRATEGIC EXPERTISE
PAM Solution Architecture
Product Strategy & Roadmap Development
Just-In-Time Access Implementation
Customer-Driven Feature Prioritization
Security Compliance Framework Design
Cross-Functional Team Leadership
Cloud Security Integration
Enterprise-Scale Automation
Technical Documentation & Training
PROFESSIONAL EXPERIENCE
- Architect and implement enterprise-scale PAM solutions for Fortune 500 clients, resulting in 40% reduction in privileged account security incidents and 35% improvement in compliance audit outcomes.
- Collaborate with product management to translate customer feedback into feature enhancements, directly influencing 7 major product updates that addressed critical security gaps and improved user experience.
- Design and implement Just-In-Time access frameworks that reduced standing privilege exposure by 65% while maintaining operational efficiency.
- Develop custom PowerShell automation solutions for privileged account lifecycle management, reducing manual administrative overhead by 70% and accelerating implementation timelines by 30%.
- Create and deliver technical training programs that increased customer solution adoption by 45% and improved internal team certification rates by 25%.
- Establish customer feedback loops that identify emerging security requirements, resulting in 3 new product integrations and 12 feature optimizations added to development roadmap.
- Recognized with the Netwrix Hero Award (Q1 FY'25) for exceptional PAM solution delivery and customer satisfaction excellence.
This role has deepened my product expertise and refined my ability to align security solutions with business objectives, positioning me to excel as a Product Owner driving PAM innovation.
- Led strategic customer-focused security initiatives, implementing a structured feedback program that improved service retention by 23% and shaped the development of enhanced access management solutions.
- Developed comprehensive product training and certification programs, increasing team utilization from 73% to 86% and enabling $1.2M in additional service revenue.
- Managed cross-functional technical teams across security, infrastructure, and development, aligning security best practices with business objectives to deliver 15% efficiency improvements.
- Exceeded revenue targets for seven consecutive quarters by optimizing service offerings and implementing a consultative client engagement model that increased average deal size by 32%.
- Implemented a structured customer feedback system that identified key pain points, resulting in 28% improvement in customer satisfaction scores and 17% reduction in escalated issues.
- Led and mentored a 30-member technical team, implementing performance metrics and career development plans that reduced turnover by 35% and improved first-call resolution rates by 22%.
- Redesigned support processes around security operations best practices, reducing vulnerability remediation times by 40% and improving compliance posture for managed service clients.
- Standardized technical hiring and training methodologies, establishing competency matrices that improved team capabilities and reduced onboarding time by 45%.
- Provided technical guidance on secure architecture design, implementing security-by-design principles that reduced security incidents by 60% and ensured compliance with industry standards.
Additional career experience as RedHat Linux and AIX Unix Administrator with the Information Technology department at The University of Texas at Austin and Security Management Services LLC.
TECHNICAL PROFICIENCIES
PAM & IAM Solutions
- Netwrix Privilege Secure
- CyberArk
- BeyondTrust
- Okta
- Azure AD/Entra ID
Security Technologies
- Just-In-Time Access
- Privilege Elevation
- MFA Implementation
- RBAC & ABAC Models
- Secrets Management
Infrastructure
- Active Directory
- RedHat & Debian Linux
- Cloud Platforms (AWS/Azure)
- Virtualization
- Disaster Recovery
Scripting & Automation
- PowerShell (Advanced)
- Bash Scripting
- Python
- REST API Integration
- CI/CD Pipelines
Product Development
- Agile Methodologies
- User Story Creation
- Feature Prioritization
- Product Roadmapping
- Requirements Analysis
Compliance & Governance
- SOX
- HIPAA
- PCI-DSS
- GDPR
- ISO 27001
EDUCATION & CERTIFICATIONS
PROFESSIONAL AFFILIATIONS
Member, State Bar of Texas